Do this from your iPhone or iPad using the Apple Support App, or make an appointment using a web browser on a computer or other device. This all depends on how busy the store and Geniuses are–so be prepared and be patient if you decide to just stop by.Īnother option is to make an appointment ahead of time. Drop By Your Local Apple Storeĭespite what you may hear, you can indeed just drop by your local Apple Store and get a Genius to look at your device.īut the downside is you probably will need to wait anywhere from a short to a long time before an appointment slot becomes available. Most hardware problems allow for live appointment support. Please note that some problems only let you receive support via phone support, chat sessions, or email. Just make sure it is a 'charge and sync' cable.How do I make an appointment with the Apple Genius Bar? Follow these steps to set-up an appointment with your local Apple Store and Apple Genius It's important to purchase the cable that I linked to above, although I think any newer cable should work. We’ll help you find a carrier plan and activate your new iPhone in person.

Reserve a shopping session Order pickup in store. We’ll help you find a carrier plan and activate your new iPhone in person. Apple Store Bay Street store hours, contact information, and weekly. I really hope my solution helps other people experiencing this problem.Īlso, the old USB-C to USB cable I had tried first did not work. Apple Store The Galleria store hours, contact information, and weekly. To use CarPlay, just plug in the phone as usual (wired connection). After setting up the Bluetooth connection again, both Bluetooth and CarPlay function normally.Now you can add your Bluetooth connection for the phone back to the car's Bluetooth Settings, but you will have to first remove the cable to do this.At this point CarPlay works normally again.The phone will then ask to set up CarPlay.Plug the phone into the car using the USB-C to USB charge and sync cable.Remove the phone connection from from the car's Bluetooth Settings menu.My Mazda CX-30 uses a wired connection for CarPlay and just would not activate CarPlay on the iPhone 15 Pro.įirst I purchased an inexpensive cable from Best Buy: Spencer Sheppard - Quik Fix iPhone Repair - South Tucson. $1500 to upgrade to new phone and this, smh Kelsey had done an amazing job over at our Bad Apple Orem store. This is ridiculous!!!!! My Iphone 12 Pro Max worked fine with my Apple Car Play, I am not technology illiterate and honestly think it is a Apple issue but I will go to the Mazda dealer and ensure there is or is not a firmware update but this is crazy just to get my Carplay to work to use the GPS!!!!! Currently going old school with dash mount holder as I use my GPS for work and the phone rolling around wasn't working. I contacted Mazda who has no idea if there is or is not a firmware update but have to wait a week for an appointment to go in and have it checked. The rep took me through everything I already tried and ended up telling me there must be a firmware update for my car I would need to contact Mazda. I finally called Apple Support who was not of great help. I tried every solution available, checked bluetooth, used different cord, made sure everything was enabled. My 2023 Mazda CX5 will not connect with my new Apple Iphone 15 Pro Max.

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